Terms of Service

These terms

ViralView (viralview.ai) is a creator-marketing intelligence, campaign and marketplace service. These terms govern your use of the website, app and any campaign you take part in. By creating an account or accepting a deal you agree to them.

ViralView is operated by ViralView AI, Inc., a Delaware corporation. Questions: hello@viralview.ai.

Accounts

You must be 18 or over to hold an account. Self-serve accounts are either creator or agency accounts; an agency account may manage client-brand records. You agree the information you give us is accurate and kept up to date.

You're responsible for activity under your account. Tell us at hello@viralview.ai if you think someone else has access to it.

Creators verify identity by connecting a social account (or, where OAuth isn't available for a platform, by a one-time code in the account bio). Connecting an account you don't own or control is grounds for removal.

Platform terms by account type

Two further documents sit under these terms and are accepted separately, by click, at the moment they matter: the Platform Terms for Agencies and Brands (accepted before a campaign is launched) at viralview.ai/terms/agency, and the Platform Terms for Creators (accepted when a deal is accepted) at viralview.ai/terms/creator. Every Campaign Agreement between a brand and a creator incorporates the current version of both by reference, and ViralView records which version each party accepted.

How deals work

Brands publish briefs. Creators receive them as an offer with a fixed fee, a pre-built concept, deliverables, usage rights, and any exclusivity period attached.

ViralView calculates a recommended price from observed content and performance evidence together with the campaign terms. It is an estimate, not a promise of reach or sales. The offer sent to a creator has a fixed fee: the creator can accept or decline, and there is no counter-offer mechanic in the current product.

When the creator accepts a funded offer, ViralView records both parties' acceptance, the exact body fingerprint and a structured snapshot of the deal terms. The per-deal contract sets out the specifics; its legal enforceability can depend on applicable law and the facts of a particular dispute.

Payment and creator payouts

The brand prefunds the full deal amount through ViralView before work starts. The resulting campaign balance is held in ViralView's Stripe platform account for the campaign workflow; it is not represented as a regulated escrow account. Once a creator has accepted, the brand cannot withdraw the amount outside the cancellation and dispute rules.

For standard flat-fee deals, cash becomes payout-eligible after every contracted deliverable has final approval. Approved payouts are transferred to the creator's Stripe Connect balance. The free scheduled rail targets the next eligible nightly processing window and transfer initiation within 48 hours of eligibility. This is an operational target, not a guarantee: an open transaction case, an incomplete or restricted Stripe Connect account, funding or compliance review, or an ambiguous provider result can create a visible manual or processing hold. Where offered, a creator can request an earlier transfer for a 3% fee; when funds reach a bank account depends on Stripe, the connected account's payout schedule and eligibility.

There is no subscription or listing fee. ViralView charges brands a platform fee on top of the creator's fee; that fee is shown before a brief is funded.

You're responsible for your own taxes. We're not your employer — creators contract with brands as independent parties, and nothing here creates employment, partnership, or agency.

Content, rights and exclusivity

You keep ownership of content you create. The brand receives the usage rights stated in the deal — organic-only, paid amplification for a fixed window, or full whitelist — and nothing beyond them.

Where a deal carries category exclusivity, you agree not to promote a direct competitor in that category for the stated period.

You must disclose paid partnerships as the law and the host platform require (for example #ad and the platform's own paid-partnership label). This is your responsibility, on your post.

Content must be your own work, must not infringe anyone's rights, and must follow the rules of the platform you publish it on.

Connected accounts and platform data

Connecting a TikTok, Instagram, or YouTube account authorises ViralView to read the data that connection grants — your basic profile and your own recent posts, plus performance metrics (views, likes, comments, shares) on deliverables you publish under a campaign.

We use it to confirm the account is yours, to show your own content back to you, to report campaign performance to brands you work with, and to improve the price-setting model. We do not sell it and we do not share private account data with brands — only campaign-relevant performance.

Access tokens are encrypted and can be revoked at any time by disconnecting the account in your settings, which also deletes the token. Your use of each connected platform stays subject to that platform's own terms, and platform data is handled under their developer policies alongside our Privacy Policy.

Acceptable use

Don't use ViralView to post unlawful, misleading, or infringing content; to inflate metrics through bought or automated engagement; to scrape or resell platform data; to misrepresent who you are; or to take a deal off-platform to avoid fees after it was introduced here.

We may suspend or remove an account that breaches these terms, and withhold release of funds tied to a breach while we look into it.

Revisions and disputes

The per-deal contract states the included revision allowance. Included revisions correct the accepted brief or compliance requirements; a material change to the creator, package, platform, format, dates, fee, rights or exclusivity requires a newly owner-authorised agreement and creator acceptance.

The brand has 72 hours from each draft or live submission to record a decision on current standard flat-fee deals. Missing that deadline does not deem the content approved and does not release a payout; it creates an overdue manual hold visible to both sides.

A final rejection or contested scope opens a durable dispute case and keeps the prefunded campaign balance on hold. Resolution may remain manual where submitted work, rights, funding or provider state cannot safely be reversed. ViralView does not promise a fixed adjudication time or an automatically final legal outcome.

Ending an agreement

An unaccepted offer may be cancelled under the offer rules. Once accepted, either side may request termination through the recorded transaction-case workflow; the other party must confirm a mutual termination. Termination does not silently erase submitted work, accepted rights, funding, Stripe state or payout activity, and any required financial adjustment can remain a visible manual settlement.

You can close your account at any time — see viralview.ai/data-deletion. Accepted deals must be completed or have their termination or dispute status formally recorded first.

Service and liability

The platform is provided as-is. We don't guarantee that a brief will find creators, that a campaign will hit any particular result, or that the service will be uninterrupted. Performance figures are reported as the platforms give them to us.

To the extent the law allows, ViralView isn't liable for indirect or consequential loss, and our total liability for any claim is limited to the platform fees we received on the deal it relates to. Nothing here excludes liability that can't legally be excluded.

ViralView operates the marketplace, recommendation, contracting and payment workflow described here. ViralView is not a party to any Campaign Agreement between a brand and a creator, does not supervise, direct, control or monitor either side's performance, and does not guarantee it. The brand and creator remain responsible for the campaign instructions, content, disclosures and rights they agree between them; ViralView's exact payment and contracting role is stated in the Platform Terms for each account type and repeated in every Campaign Agreement.

Changes and contact

We may update these terms. Material changes will be notified in-app or by email before they take effect, and deals already accepted run under the terms in force when they were accepted.

These terms are governed by the laws of the State of Delaware.

Questions: hello@viralview.ai. Last updated: 1 September 2026.